Hostellerie du Pas de l'Ours "Relais et Châteaux"

Alles war perfekt

Positiv: Extrem gut gepflegt und stilvoll eingerichtet, ein aussergewöhnliches Chalet mit tollem Blick auf das Dorf, die Berge und allen voran den Matterhorn. Erlesene Gerichte im Restaurant und eine sehr schöne Weinkarte. Tolles und sehr zuvorkommendes Personal. Le Sommet Family Suite lässt keine Wünsche übrig - man hat stets das Gefühl dass man in eigenem Chalet verweilt.

Traumhaft

Positiv: Der Service war perfekt. Das Personal sehr freundlich

Negativ: Gar nichts

Dank schönem Wetter ein toller Aufenthalt

Positiv: Die Aussicht,das Essen und das Schwimmbad.Allerdings wurde dort gebaut und es konnten nicht alle Räume benutzt werden(Garderobe etc).

Negativ: Es fehlten im Zimmer ein paar Sachen:Wasser wurde nicht nachgefüllt!Badeteppich nicht vorhanden.Das Badezimmer ist zu eng,lieber aug die Wirlpoolwanne verzichten und dafür die Dusche etwas grösser

Very friendly staff, but noisy at night

Positiv: The staff were extremely friendly and helpful throughout our stay. We were given what is considered the best room in the hotel.

Negativ: However, the room is located directly above the restaurant, and unfortunately the noise made it very difficult to sleep before 1–2 a.m. We had to use earplugs each night.

Will comeback, and book for a longer period of time the room with the Hottub!

Positiv: The beverages during breakfast were very good (Special mention for the orange juice). An amazing spa, a very relaxing moment, we are looking forward to coming back during the summer to enjoy the pool outside! The staff was super friendly and proactive. The room was very nice, we didn't take a big one because we were staying only for a single night, but we were impressed by the quality, and we loved the Atmosphere.

Negativ: Nothing special, be careful with the kids at the pool, perhaps install a time-lapse during the day where kids are allowed or not. We didn't eat anything as we're not really hungry usually in the morning, but in general, I like to have a buffet, which is maybe the only point I would change about the breakfast.

A wonderful hotel with extremely pleasant and professional staff

Positiv: The whole hotel is amazing. We ate dinner in the bistro the first night and that was delicious. Breakfasts were fantastic.

Excellent service and wonderful hotel

Positiv: Excellent service and quality of the hotel and food

Negativ: The spa steam room was out of action for maintenance.

We had great time and delicious breakfast

Positiv: Beautiful decoration, super Calm, and great service . So nice staff

Negativ: All was great

5 star for a reason. Lived up to its own expectations.

Positiv: It s a 5 star for a reason and we saw that in everything from how we were received, taken to our room, the help, the service, the food and most importantly the staff. Exceptional !

Negativ: Nothing not to like

magnifique

Positiv: l'accueil et le lieu ont été bien au-delà de nos attentes. Merveilleux moment dans ce magnifique lieu

Negativ: nous n'avons pas été averti que la piscine n'était pas disponible car privatisée pour un mariage, dommage pour ce petit faux-pas